Repairs and Maintenance
All repair requests must be submitted in writing using
the Maintenance Request Form on this website. Please provide
a detailed description of the repair item and try to be
flexible with access arrangements for tradespeople. Please
complete the form and email it to email@example.com
Only urgent repair requests may be submitted via telephone
on (08) 8311 3935. Urgent repairs include the following
- a burst water service;
- an appliance, fitting or fixture that uses water or
is used to supply water that is broken or not functioning
properly, so that a substantial amount of water is wasted;
- a blocked or broken toilet;
- a serious roof leak;
- a gas leak;
- a dangerous electrical fault;
- flooding or serious flood damage;
- serious storm or fire damage;
- a failure or breakdown of the gas, electricity or water
supply to the premises;
- a failure or breakdown of any essential service on
the premises for hot water, cooking, heating, cooling
- any fault or damage that causes the premises to be
unsafe or not secure.
Please refer to your Tenancy Agreement for further information
about urgent repairs. Whilst we will endeavour to action
your repair as quickly as possible, it is often necessary
to obtain the landlords approval and/or quotes before any
work can commence, so unfortunately, a time lag is sometimes
Once approval has been granted, you will be contacted
directly by the tradesperson to arrange a suitable time
to carry out the repair. Alternatively you may wish to give
the tradesperson permission to access your property using
the keys held by our office.
Before proceeding with logging your repair request, please
have a look at the repair tips noted below. This will help
in avoiding any unnecessary call outs. Please note that
you will be charged for any unnecessary call outs or issues
caused by negligence.
Have you contacted your electricity supplier? There
may be a fault in the street. Have you checked with a neighbour?
If you are in a block of apartments, it may be the Body
Corporation that needs to be contacted for action.
Have you checked your fuse box? There may have been an
overload and the safety switch has been activated and needs
resetting. If the safety switch continues to reactivate
then you should check your appliances. Unplug all appliances
in the property. Reset the safety switch in the meter box.
Plug in the appliances one at a time. If the safety switch
is activated after a certain appliance is plugged in and
turned on, then that appliance may be causing the power
If our contractor attends to your repair request and
finds the fault is with one of your appliances, then you
will be charged for the service fee.
No Hot Water
Ensure you have arranged for the connection of your gas
or electricity. Check that the safety switch in the fuse
box is activated. Ensure that the water tap on the hot water
system itself is turned on.
Lights and/or Power Points Not Working
Check the fuse box, the safety switch may need resetting.
Check light globes and ensure they do not need replacing.
Sink and/or Floor Waste Blocked
Try using some Drano or equivalent to try and free the blockage.
Have you tried pouring boiling water down the sink to free
up old soap & hair? Have you cleared hairs and old soap
from the waste & "u" bend? Put a bucket under the pipe,
unscrew the pipe under the sink (where possible) remove
the hair and old soap and re-screw the pipe back together.
Pour boiling water down the drain, this should clear the
Dryer Not Working
Have you checked to see if the filter needs cleaning out?
Dryers can automatically shut down due to overload of lint
in the filter.
Air Conditioner Not Working
Have you checked the setting to ensure it is set on cooling
or heating? Incorrect setting can cause the air conditioner
to blow warm air.